- 12-month fixed term contract
- Melbourne based role
- Design seamless and intuitive experiences across the employee lifecycle
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.
The purpose of this role:
The Digital Employee Experience Designer at Bupa plays a critical role in championing employee needs and shaping a truly human‑centred, employee‑led culture. You will be responsible for designing seamless, intuitive experiences across the entire employee lifecycle, ensuring every interaction within People (HR) services is simple, consistent and aligned with Bupa’s values. By applying pragmatic human centred design methods, you will uncover deep insights, identify strategic opportunities and deliver recommendations that align with People priorities and broader organisational objectives, enabling a more connected end to end employee experience.
Working at the intersection of strategy, design and delivery, you will collaborate closely with stakeholders across People, technology and delivery teams to drive service transformation. From leading discovery workshops and mapping current and future state processes, to defining experience measurement frameworks and guiding implementation, you will help shape improved ways of working at scale. This role is pivotal in bridging business needs with technology solutions, promoting inclusive design and enabling sustainable change, ultimately delivering connected, consistent and high-quality employee experiences that make a meaningful difference for Bupa’s people.
What you’ll need to make it possible
- Tertiary qualifications in service design, human-centred design, business, organisational psychology, digital experience, human resources or a related discipline are preferred.
- Demonstrated experience in service design, employee experience, human-centred design or business improvement within a complex organisational environment.
- Proven ability to develop experience measurement approaches, frameworks or insights that support continuous improvement and informed decision-making.
- Strong capability in stakeholder engagement, facilitation and collaboration, with the ability to influence outcomes across business and functional teams.
- Experience leading or supporting transformation initiatives involving process design, future-state design and implementation of improved services or ways of working.
- Experience with Workday and ServiceNow, including relevant configuration, process design, service delivery or platform optimisation activities
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
