Job Responsibilities 岗位职责
1. Clean and integrate product quality complaint data from the market to support quality improvement
2. Visualize data via Power BI/Tableau, build dashboards for key metrics monitoring and automated early-warning mechanisms
3. Use Python and AI tools to build statistical and predictive models, improve analysis efficiency
4. Deliver visualized quality reports, communicate with internal & external teams to clarify complaint pain points and improvement opportunities
5. Predict high-risk failures/complaint trends based on models, provide forward-looking suggestions for product iteration and supplier management
6. Drive rectification of quality issues, track measure effectiveness, and complete quality control closed-loop
7. Collaborate on handling critical complex complaints, support after-sales to improve satisfaction; participate in data platform upgrade projects
1. 清洗、整合市场产品质量投诉数据，为质量改进提供数据支持
2. 用 Power BI/Tableau 实现数据可视化，搭建关键指标监控仪表盘与自动化预警机制
3. 运用 Python、AI 工具构建统计及预测模型，提升分析效率
4. 输出可视化质量报告，对接内外部团队，明确客诉痛点与改进机会
5. 基于模型预测高风险故障 / 投诉趋势，为产品迭代、供应商管理提供前瞻建议
6. 推动质量问题整改，跟踪措施效果，完成质量管控闭环
7. 协同处理重大疑难客诉，协助售后提升满意度；参与数据平台升级项目
Qualifications 任职要求
1. Bachelor's degree or above in Computer Science, Statistics, Data Science, Electronics, Mechanical Engineering or related fields
2. 2+ years of data analysis experience preferred, with full-cycle experience from data mining to business improvement
3. Proficient in SQL for complex queries, familiar with BI tools like Tableau/Power BI
4. Excellent logical analysis, communication, collaboration and driving skills, results-oriented
5. Good English proficiency
6. Preferred Qualifications：
- Proficient in Python data analysis stack, skilled in regression, classification, clustering; with ML/DL project implementation cases
- Knowledge of LLMs and AI tools, with text analysis experience
- Experience in quality/complaint data analysis in home appliance, manufacturing, consumer electronics industries
1. 统招本科及以上学历，计算机、统计学、数据科学、电子、机械等相关专业
2. 2 年以上数据分析经验优先，具备数据挖掘到业务改进的闭环经验
3. 熟练使用 SQL 复杂查询，熟悉 Tableau/Power BI 等 BI 工具
4. 优秀的逻辑分析、沟通协作及推动能力，结果导向
5. 良好的英语能力
6. 优先条件：
- 精通 Python 数据分析栈，掌握回归、分类、聚类等建模，有机器学习 / 深度学习落地案例
- 了解大语言模型及 AI 工具，具备文本分析经验
- 有家电、制造、消费电子行业质量 / 客诉数据分析经验
Job Responsibilities 岗位职责
1. Clean and integrate product quality complaint data from the market to support quality improvement
2. Visualize data via Power BI/Tableau, build dashboards for key metrics monitoring and automated early-warning mechanisms
3. Use Python and AI tools to build statistical and predictive models, improve analysis efficiency
4. Deliver visualized quality reports, communicate with internal & external teams to clarify complaint pain points and improvement opportunities
5. Predict high-risk failures/complaint trends based on models, provide forward-looking suggestions for product iteration and supplier management
6. Drive rectification of quality issues, track measure effectiveness, and complete quality control closed-loop
7. Collaborate on handling critical complex complaints, support after-sales to improve satisfaction; participate in data platform upgrade projects
1. 清洗、整合市场产品质量投诉数据，为质量改进提供数据支持
2. 用 Power BI/Tableau 实现数据可视化，搭建关键指标监控仪表盘与自动化预警机制
3. 运用 Python、AI 工具构建统计及预测模型，提升分析效率
4. 输出可视化质量报告，对接内外部团队，明确客诉痛点与改进机会
5. 基于模型预测高风险故障 / 投诉趋势，为产品迭代、供应商管理提供前瞻建议
6. 推动质量问题整改，跟踪措施效果，完成质量管控闭环
7. 协同处理重大疑难客诉，协助售后提升满意度；参与数据平台升级项目
Qualifications 任职要求
1. Bachelor's degree or above in Computer Science, Statistics, Data Science, Electronics, Mechanical Engineering or related fields
2. 2+ years of data analysis experience preferred, with full-cycle experience from data mining to business improvement
3. Proficient in SQL for complex queries, familiar with BI tools like Tableau/Power BI
4. Excellent logical analysis, communication, collaboration and driving skills, results-oriented
5. Good English proficiency
6. Preferred Qualifications：
- Proficient in Python data analysis stack, skilled in regression, classification, clustering; with ML/DL project implementation cases
- Knowledge of LLMs and AI tools, with text analysis experience
- Experience in quality/complaint data analysis in home appliance, manufacturing, consumer electronics industries
1. 统招本科及以上学历，计算机、统计学、数据科学、电子、机械等相关专业
2. 2 年以上数据分析经验优先，具备数据挖掘到业务改进的闭环经验
3. 熟练使用 SQL 复杂查询，熟悉 Tableau/Power BI 等 BI 工具
4. 优秀的逻辑分析、沟通协作及推动能力，结果导向
5. 良好的英语能力
6. 优先条件：
- 精通 Python 数据分析栈，掌握回归、分类、聚类等建模，有机器学习 / 深度学习落地案例
- 了解大语言模型及 AI 工具，具备文本分析经验
- 有家电、制造、消费电子行业质量 / 客诉数据分析经验
