Description
Amazon's Finance Operations department seeks an experienced Collection Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details. This person will be responsible for the following:
· Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations.
· Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
· Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge.
· Handle internal and external Accounts Receivable inquiries.
· Maintain detailed notes, task creation and reminders in our collections tools.
· Escalate when appropriate to direct manager and/or senior leaders.
· Identify opportunities for continuous process improvement.
Key job responsibilities
Basic Qualifications
- Finance Graduates with 2+ years of relevant Finance and/or Operational experience.
- Be proficient in Outlook, Word, Excel, and other similar desktop applications.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Exceptional attention to details and a work ethic based upon a strong desire to exceed expectations.
- Has the ability to prioritize, multi-task, work with minimal supervision.
- Exemplifies traits of being a team player, with good interpersonal skills.
Preferred Qualifications
- Preferably with a Bachelor/Master Degree in Finance/Accounting.
- Preferably with Collections background.
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Knowledge of Amazon business or the e-commerce industry.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
