Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
The Technical Product Manager plays a key role in shaping secure and seamless identity verification experiences across Optus. Sitting within the Corporate Shared Services (CSS) division, this role leads the design, delivery, and strategic direction of identity platforms, ensuring they align with business goals, regulatory requirements, and customer expectations. The role requires strong technical acumen, stakeholder engagement, and platform ownership to drive innovation and operational excellence in CIAM (Customer Identity and Access Management)
Your day to day will consist of
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Lead the design and development of scalable identity verification platforms in partnership with engineering and architecture teams.
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Drive continuous improvement of platform performance and customer experience through data and metrics.
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Define and communicate the product roadmap to internal stakeholders, ensuring alignment with business strategy.
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Collaborate with policy, compliance, and business teams to ensure platform solutions meet regulatory and operational needs.
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Oversee platform releases, backlog prioritisation, and ensure high availability and resilience.
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Champion innovation in digital onboarding and identity verification technologies.
What makes you perfect for the role?
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Proven experience in technical product or platform management, ideally within identity or authentication domains.
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Strong understanding of digital identity technologies, including biometric and document verification tools.
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Ability to translate complex technical concepts into clear business requirements and present to senior stakeholders.
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Demonstrated success in leading cross-functional teams and influencing across engineering, legal, and compliance functions.
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Skilled in defining product requirements, setting measurable objectives (OKRs), and managing platform roadmaps.
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Familiarity with Australian regulatory frameworks related to identity data and verification.
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Experience working with distributed systems and integrating complex platforms.
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Excellent communication and leadership skills with a focus on stakeholder alignment and delivery.
The good stuff…. | What’s in it for you?
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Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
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Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
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Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
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Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
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We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
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Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
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Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
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Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
