At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We are looking for an experienced and Technical Business Analyst to join our Insurance Platform team. In this pivotal role, you will serve as the key link between business subject matter experts and agile development teams, helping to shape solutions that align with business goals and constraints such as time, budget, quality, and regulatory requirements.
As a successful candidate, you will bring a strong customer focus, a results-oriented mindset, and a collaborative approach to working with colleagues, customers, and partners. You’ll play a critical role in refining and delivering solutions that enhance both customer experience and business performance.
We’re seeking someone who is passionate about continuous learning and committed to applying best practices to deliver meaningful outcomes.
This is a permanent full-time role based in multiple locations across Aotearoa New Zealand.
Ngā Mahi Hei Whakatutuki Māu | What You'll Do
- Work closely with relevant stakeholder teams to produce business cases in order to obtain approval to proceed with an initiative.
- Analysis of existing processes to identify potential process improvements prior to automation.
- Creation of Process Design Documentation (PDD).
- Assist the Automation Developers during the Solution Design Document (SDD) stage by providing insights into process.
- Facilitate communication and collaboration between the developers and end users to ensure operational workflow is improved by the automation and any desired outcomes are identified prior to the build/implementation.
- Responsible for User Acceptance Testing (UAT) of automation solutions prior to delivery to the business including development of UAT test cases and material, facilitation of testing with business SME’s and sign-off from relevant stakeholders of the outcome.
- We provide a flexible hybrid working environment with a requirement of 10days/month of office presence.
Ōu Pūkenga me ōu Wheako | What You'll Bring
- Experience working within the insurance industry
- Demonstrated experience working with systems such as Guidewire, Claim Centre or other Insurance/claims related system.
- The ability to communicate processes to both tech and non-tech stakeholders.
- Experience with Task Capture and creation of PDD’s.
- Experience with process mapping and cost/benefit analysis.
- Team player.
- Ability to work to deadlines.
- Attention to detail.
Tā Mātau ki a Koutou| What We Offer
- •Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Annual $500 health & wellbeing payment.
- 14 Weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities
*employment type eligibility criteria apply
Applications close: Friday 24 April 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.
Tā Mātau Ratonga Tautoko | Adjustments & Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.
He pitopito kōrero anō mō mātau | More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
