At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Assists department/function heads to provide and maintain a smooth, effective, and efficient daily operations of Macau Referral Programme (MRP); and to provide comprehensive support and customer service to relevant business partners and customers.Roles and Responsibilities:
Administrative Support and Customer Service (80%)
- Provides comprehensive administrative support to MRP sales team;
- Assists supervisors in maintaining effective communication and meeting schedules, and in managing case follow up effectively and efficiently with relevant functions/parties;
- Handles customer enquiries and concerns quickly and qualitatively to maintain high levels of customer satisfaction and to enhance customer overall experience;
- Communicates with relevant departments/parties and customers for promptly handling those requests submitted;
- Assists in daily / regular reports preparation.
Other responsibilities (20%)
- Performs other responsibilities and duties periodically assigned by supervisors in order to meet operational and / or other requirements.
Minimum Job Requirements:
- University / college graduate plus at least 1-2 years’ relevant experience or Form Five graduate plus minimum 3-4 years’ relevant experience.
- With a valid life insurance license is an advantage;
- Strong customer-centric mindset;
- Effective administrative, organization and problem solving skills;
- Effective interpersonal and communication skills;
- Administration knowledge in responsible area(s);
- Proficiency in Computer-literacy.
Others:
- You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
